ALTK-Evolve uses learned memory to top τ²-bench customer service leaderboard without a frontier model
customer-service
8 tracked signals on customer-service.
Personal AI agents will surge contact center traffic by calling repeatedly, 24/7, without fatigue
Enterprise brands using Agentforce report AI turning customer service cost centers into revenue engines
“We wanted to make sure that AI wasn't removing the human; it was actually elevating the human. And now we have an Experience Center that used to be a call center that is bringing in millions in revenue.”
Trustpilot deployed Salesforce Agentforce in 9 weeks, cutting case handling time 45%
“If someone came to me and asked me should they move towards being an agentic enterprise and add digital labor to their workforce, my answer to them would be, why haven't you started yet?”
Travelers deployed an OpenAI-built AI Claim Assistant countrywide to guide customers through filing claims.
ENGIE deploys Salesforce Agentforce, now handling over 70% of client billing calls.
“In those type of usage, Agent Force is handling more than 70% of the cases and with great response from our clients.”
Decagon's forward deployed engineering scales AI customer service from support deflection to proactive revenue generation
“Hey, we already have like these integrations to your back-end systems. What other communications are you doing with customers?”
Databricks positions agentic AI as the future architecture for enterprise customer service automation