How Trustpilot Scales as an Agentic Enterprise | Salesforce
Trustpilot deployed Salesforce Agentforce in 9 weeks, cutting case handling time 45%
“If someone came to me and asked me should they move towards being an agentic enterprise and add digital labor to their workforce, my answer to them would be, why haven't you started yet?”
Trustpilot built and deployed an AI customer service agent ('Agent Sam') on Salesforce Agentforce in roughly 9 weeks, eliminating a case backlog and reducing handling time by 45%. The story illustrates the speed at which mid-market enterprises can operationalize agentic AI when clean data infrastructure is in place. It is primarily a Salesforce marketing case study rather than a novel technical or industry-wide signal.