Tokyo Executive Forum 2026 - Fireside Chat with Dave Brown SVP, AWS Compute, AI, and Platform, AWS
Enterprises fail at AI ROI by applying old transformation playbooks to agentic-era challenges
“we are still using yesterday's playbook and trying to solve the challenge AI give us today”
AWS transformation lead Helen Kapo argues that 'AI is not delivering value' headlines stem from enterprises using legacy change-management playbooks rather than rethinking strategy for the agentic era. She frames five productivity bottlenecks agentic AI can unlock: institutional knowledge access, hyper-personalized CX, global operations intelligence, headcount-neutral scaling, and R&D acceleration. The talk signals enterprise AI discourse is shifting from use-case discovery toward identifying high-value transformation pools, but offers no new product or research announcements.