AdRoll & AWS DevOps Agent Operational Wins | AWS Events
AdRoll replaced 12-engineer NOC with AWS DevOps agent for 24/7 autonomous ops coverage.
“we lost the contract with the network operations center (NOC), where 12 engineers worked 24/7, and this was a real impetus to find other solutions. This ultimately led us to DevOps agents as an effective solution.”
AdRoll SRE engineer Danny Fowler described how losing their 24/7 NOC contract drove adoption of AWS's autonomous DevOps agent, which can run independently for hours or days to handle operational incidents. The case study illustrates a real enterprise replacing human on-call labor with agentic AI, integrating with ServiceNow, PagerDuty, Slack, and Dynatrace. While operationally compelling, this is a vendor case study at re:Invent rather than a novel research or policy signal.