AWS re:Invent 2025 - UC San Diego Health modernizes patient engagement with Amazon Connect Customer
AWS reimagines healthcare patient engagement using Amazon Connect with UC San Diego Health
“delivering care isn't merely enough. It's not enough if patients can't actually figure out where to reach that care.”
AWS showcased a case study with UC San Diego Health on modernizing patient engagement via Amazon Connect at re:Invent 2025. The session highlighted that nearly 60% of patients consider switching providers annually, with navigation friction as the primary driver. While relevant to enterprise AI adoption in healthcare, this is a vertical cloud/contact-center story with limited broader AI industry signal.