Knowing What Your Customers Want, All the Time: Listen Labs' Alfred Wahlforss
Listen Labs scales AI voice interviews to serve 20% of the Fortune 500 in customer research.
“as we get closer to AGI, it will be easier to build things, but the hard part will know what to build and that's what we're building at Listen”
Listen Labs CEO Alfred Wahlforss describes an AI-first research platform that runs thousands of simultaneous voice interviews across 30 million participants and is launching a 'simulation' feature to predict customer answers. It signals AI's disruption of traditional market research, but is a single-vendor pitch rather than a broad industry-defining moment.