Good judgement or stone cold facts? Your AI agents need both. ⚖️
Salesforce argues AI agents require both probabilistic reasoning and deterministic data grounding to work.
“Bottom line is you need both. You need the probabilistic system and you need the deterministic system.”
Salesforce SVP Leam McGowan Hair explains that effective AI agents must combine probabilistic reasoning (context, urgency, options) with deterministic rules (data, eligibility, policy). The talk frames Salesforce's CRM heritage as a deterministic foundation that can be paired with external AI like Claude or Cursor. This is a practitioner-level architectural framing, useful context but not a major announcement.