Agentic Outcomes for Every Touchpoint | Service Keynote, Dreamforce 2026
Salesforce emphasizes the need for a connected customer experience across departments.
“Customers want service on their terms. They move across channels. They want service throughout the entire journey.”
During a keynote at Dreamforce 2026, Salesforce highlighted the importance of delivering a seamless customer experience across all touchpoints and departments. The speaker noted that despite advancements in AI and self-service tools, many companies still operate in silos, which leads to disconnected customer experiences.