We Built an AI Support Agent That Resolves 80% of Tickets — AssemblyAI
AssemblyAI's AI support agent autonomously resolves 80% of tickets at 1000 daily API registrations
“the demand for it right now is simply insane”
AssemblyAI's sole deployment support engineer built an AI support bot to handle scale after reaching 1000 new API registrations per day — an impossible volume for one person. The agent resolves 80% of tickets autonomously, offering a replicable pattern for API-first companies facing support bottlenecks. AssemblyAI also signaled a platform shift from speech-to-text to full-stack voice agent infrastructure combining STT, LLM, and speech synthesis.