How Coinbase Builds Developer Support Agents | Interrupt 26
Coinbase shipped a self-improving agentic developer support system replacing manual Discord triage
“Once we get the intent defined, we then go through a tech grooming process using Claude Code with a number of MCP tools to do deep research and begin planning and executing”
Coinbase's developer platform team replaced ad-hoc Discord support with a multi-channel agentic stack built on Python services, self-hosted LangSmith tracing, a remote MCP server for docs with RAG fallback, and LLM-based output evaluation for safety. The system spans Discord AI chat, internal Slack triage, and a human-in-the-loop support engineer assistant, with a path toward public auto-response. The case study is notable for its production guardrails design and the explicit use of Claude Code with MCP tools in the team's own development workflow.