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Industry Trends

How Nestle Delivers 24/7 Personalized Service with Agentforce

Salesforce · Sep 16, 2026 · Industry Trends

Nestlé is transforming customer experience with AI and Salesforce's Agent Force.

“We're redefining, reimagining what customer experience looks like in the agentic era.”

Nestlé is undergoing a marketing transformation to enhance customer experience through AI and technology. The partnership with Salesforce's Agent Force aims to deliver personalized engagement, reflecting the shifts in consumer expectations for relevant content and interactions.

Nestlé customer experience AI Salesforce innovation

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