How Cummins & Infosys Deploy Salesforce Agentforce
Cummins deploys Salesforce Agentforce across service, aftermarket sales, and sales coding workflows.
“AI that works at Cummins means an AI that's trusted and is also able to produce measurable outcomes.”
Cummins is deploying Salesforce Agentforce in three areas: service and support, parts and aftermarket sales, and sales coding to streamline pipeline management. The initiative is framed around trusted, outcome-driven AI rather than experimental adoption. The signal is notable as a large industrial enterprise committing to agentic AI in revenue-critical workflows, though the content is a promotional testimonial with limited technical depth.