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How do you scale AI without losing the human touch? | Dreamforce 2026

Salesforce · Oct 06, 2026 · Industry Trends

Adecco used Salesforce AgentForce to save recruiters 35-40% time and place 20,000 more people

“AI had to happen with people and not to people.”

Adecco CEO Danny shared at Dreamforce 2026 how deploying Salesforce AgentForce across core recruiting workflows freed recruiters from administrative tasks, resulting in 35-40% time savings and 20,000 additional job placements year-to-date. Adecco also co-developed 'Our Potential,' an AI-native platform helping enterprise clients decide which work to assign to AI versus humans. The case study illustrates a human-augmentation framing for agentic AI in high-touch, people-centric industries.

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