A lot goes on between the tiles 💠
SMB tiling company achieved 25x admin efficiency gain deploying five Salesforce AI agents in 15 months
“It's been 15 months of working pretty hard to get there. We got the five agents live. It was a global first how we put it all together.”
A small Australian tiling business (Grout Force) deployed five Salesforce Agentforce agents — including 'Grouty' for lead management/booking and 'Casey' for case management — reducing its admin-to-field-staff ratio from 1:1 to 1:25 (and up to 1:70 on lean days) while automating 2-3,000 emails per week. The company won a Salesforce customer success award and claims the multi-agent configuration was a global first. This matters as a concrete SMB-scale proof point for agentic AI ROI, though it is a vendor-curated success story rather than an independent signal.