Building Frontier CX Agents | Interrupt 26
Cisco built agentic systems to manage its $60B+ recurring-revenue customer-experience business and shares lessons learned.
“their mission in life is to maximize the value of the investment that someone did in Cisco”
Cisco's chief CX architect described how the company applies AI agents and automation infrastructure across its land-adopt-expand-renew lifecycle to manage over half of Cisco's ~$60B revenue, which is recurring. The talk is an enterprise practitioner case study on operationalizing agents for renewals and customer success, but the transcript is largely scene-setting with limited concrete technical or strategic detail.