The UX of AI: Making AI-Powered Apps Your Users Don't Hate - Kathryn Grayson Nanz, Progress Software
AI has a serious UX problem as features outpace user-friendly design
“Your scientists were so preoccupied with whether or not they could, they didn't stop to think if they should.”
Progress Software's Kathryn Grayson Nanz argues that AI features are being shipped faster than the UX patterns needed to make them usable, creating a gap between developer expertise and average user comprehension. She frames AI's non-deterministic outputs and novel interaction patterns as a distinct UX challenge the industry is underinvesting in. The talk is a practitioner-level call to prioritize design alongside capability in AI product development.