Orchestrate omnichannel AI agents with Foundry and Twilio | DEMSP393
Twilio and Azure AI Foundry integrate to build omnichannel AI agents with persistent cross-channel memory.
“56% of leaders say they're getting nothing out of AI”
A Twilio product manager presented a Build session on orchestrating omnichannel AI agents using Twilio and Azure AI Foundry, framing the pitch around an AI value gap (44% YoY spend growth but 56% of leaders seeing no return and only 6% of brands improving CX in 2025). The core problem addressed is cross-channel 'amnesia' that fragments customer experiences, with the integration positioned to give agents persistent memory and easier deployment. It's a vendor partnership demo rather than a major industry signal, but the cited adoption-versus-value statistics are notable.