How Forward Deployed Engineering is done at Ramp — Leo Mehr
Ramp's Forward Deployed Engineering team scales enterprise agentic features using two principles: always be scoping and scale with tokens.
“Always be scoping and scale with tokens.”
Leo Mehr, Director of Engineering at Ramp, shares two core principles guiding their Forward Deployed Engineering team, which grew from 2 to 30 engineers focused on enterprise customers and agentic product features. The talk reframes FDE as an engineering-org function rather than a sales-adjacent role, emphasizing scoped commitments over unlimited customer appeasement. The 'scale with tokens' principle hints at LLM-native architecture thinking, though the content is cut off before that section is fully explained.