"My name is... my name is...": A Linguistic Map for Voice Agents — Midam Kim, ServiceNow
Voice AI technology needs a linguistic framework for effective communication.
“Voice AI is booming. But users are still often preferring human agents over voice agents.”
Midam Kim from ServiceNow discusses the importance of linguistics in improving voice AI interactions. Despite the growth of voice AI technology, many users still prefer human interaction, highlighting a significant challenge in the field.