2M service calls. 30% resolved by AI agents.
Adecco's AI recruiting agent Ada handles 5 million monthly candidate applications via voice
“The power of agents it's scale. That personalized experience that Ada just gave me as a candidate, she could give it to hundreds of thousands of”
Adecco deployed Ada, an AI recruiting agent built on Salesforce AgentForce Voice, to manage its 5 million monthly candidate applications through live phone conversations. Ada demonstrated real-time data lookup and application updates using Salesforce Data 360 as its knowledge source. The deployment illustrates enterprise-scale agentic AI handling end-to-end HR workflows autonomously.