Casey, your help agent, doesn't just talk. Casey resolves. | Agent Demo
Salesforce launches Casey, an enterprise help agent built on AgentForce that resolves customer issues end-to-end
“This isn't search, it's solving problems.”
Salesforce introduced Casey, an enterprise customer service agent built on its AgentForce platform, designed to handle voice, messaging, and portal channels with full action capabilities like issuing refunds and updating accounts. The product includes an 'Agent Optimizer' that scans conversation gaps and automatically converts existing Apex flows into agent actions without developer sprints. While a notable enterprise AI agent product launch, it is a demo/marketing video rather than a research or strategic announcement, limiting its broader industry signal value.