How City of Hope is Reimagining Patient Access with Agentic AI
City of Hope deployed a 24/7 Salesforce Agentforce AI agent for cancer patient intake.
“We don't see AI as replacing the human touch. We see it as removing barriers so more human touch can happen where it matters most for our patients.”
City of Hope cancer center deployed Salesforce Agentforce to handle new patient intake 24/7, starting in Southern California and now expanded to Chicago, Atlanta, and Phoenix markets. The AI agent collects demographic and insurance information, routes patients to appropriate teams, and handles intake outside business hours. The deployment is notable as a real-world agentic AI rollout in a high-stakes, regulated healthcare environment with explicit guardrails and human handoff paths.