The Agent Works. Does Anyone Trust It? — Michele Grant, Leading at Scale
AI agent trust is an executive governance mandate, not an engineering problem
“This work is not an engineering task. We believe this is an executive operational mandate.”
Michele Grant, drawing on 20+ years of M&A integration experience, argues that AI agent deployment fails not on technical grounds but on trust and governance. She proposes a four-part per-agent governance framework: what the agent is allowed to do, who owns it, what evidence it records, and what triggers escalation. The framing—positioning agent governance as a C-suite operational mandate rather than an engineering task—represents a maturing enterprise perspective on AI adoption barriers.