Achieving What's Possible with AI | Customer Success Keynote, Dreamforce 2026
Salesforce says customers are shifting from isolated AI pilots to enterprise-wide agentic transformation at scale.
“customers are moving from experimenting with AI, with pilots, with doing it in very isolated ways. What we saw was much more transformation, much more bold aspiration and delivering significantly more value.”
At the Dreamforce 2026 Customer Success Keynote, Salesforce reported more than double the award nominations year-over-year, framing it as evidence that enterprise customers are moving beyond AI pilots to scaled agentic transformation. The keynote is largely promotional and award-focused, offering a directional signal on enterprise AI adoption rather than concrete product or research news.