Perception Agents — Antje Barth, Amazon AGI Lab
Agent reliability, not capability, is the critical unsolved problem for enterprise automation trust.
“if your agent one in four times deletes a database, you will never touch that agent again”
Amazon AGI Lab's Antje Barth argues that clicking and tool use are largely solved, but end-to-end agent workflows still fail because 'the real work lives within the seams' of different applications. Current success rates of 60-80% on end-to-end workflows are insufficient for trust — reliability must be 'in the nines.' The framing shifts the industry conversation from capability expansion to reliability as the prerequisite for genuine enterprise adoption.