Speed and Scale at Reduced Cost | Agentforce Operations Keynote, Dreamforce 2026
Salesforce launches Agentforce Operations to automate chaotic enterprise back-office workflows with AI
“it's not just a little bit chaotic. It is absolutely insane.”
Salesforce CEO of Agentforce Operations Simon McKay opened a Dreamforce 2026 keynote positioning a new product targeting enterprise back-office chaos — the sprawl of spreadsheets, emails, and manual rekeying that surrounds core ERP systems. The pitch frames existing back-office work as operating at 'human pace with human accuracy' and positions Agentforce Operations as the AI-native replacement. The content is a product positioning keynote rather than a technical or research announcement, with the actual product details cut off before delivery.