How Mobileye transformed support operations using Amazon Bedrock AgentCore
Mobileye cut support response times 90% using Amazon Bedrock AgentCore with zero infrastructure overhead.
“The results were so compelling that Mobileye transformed AgentCore into a self-service platform for teams across the company to deploy their own AI agents.”
Mobileye deployed an AI support agent on Amazon Bedrock AgentCore using Anthropic Claude models and the Model Context Protocol, achieving 90% faster response times and 95%+ accuracy on routine engineering ticket inquiries. The agent bridges on-premises systems with AWS cloud via MCP, eliminating manual multi-system lookups. The success led Mobileye to turn AgentCore into an internal self-service platform, making this a notable enterprise agentic AI deployment case study rather than just a point solution.