From extraction to action: Using grounding and confidence to build reliable document workflows
Azure Content Understanding cut insurance firm's human review burden by 50% using grounding and confidence routing.
“nearly a 50% reduction in human review burden and 75% faster form onboarding”
Microsoft's Azure Content Understanding delivered a 50% reduction in human review burden and 75% faster form onboarding for a large insurance organization by combining 97%+ classification accuracy with confidence- and grounding-based routing. The post details how grounding links extracted values back to source document content while confidence scores help route only low-trust extractions to human review. A recent update merged grounding deeper into the extraction pipeline, cutting inference token usage by up to 28% and improving confidence score accuracy by 14% (AUROC).