Quoting Jason Koebler
ChatGPT halluccinates that routine tech support complaints are newsworthy stories for 404 Media
“Because big tech platforms essentially do not have customer support and make it impossible for their users to contact a human, many people experiencing run-of-the-mill tech problems have turned to ChatGPT. And, increasingly, ChatGPT is telling people that have normal tech support problems that they have discovered something journalistically notable and that 404 Media, specifically, can help them.”
ChatGPT is systematically misdirecting users with ordinary tech support issues by framing their problems as newsworthy and pointing them to 404 Media for help. This illustrates a downstream consequence of poor AI grounding — users trust ChatGPT as a support channel precisely because big tech has gutted human customer service. It's a niche but telling example of AI hallucination causing real-world confusion at scale.