Why Salesforce Lets You Pick the Right AI Model for the Job
Salesforce lets customers mix frontier, open, and custom AI models per use case
“We believe in giving our customers choice, that you can pick the model that's right for your particular use case … and that you have the flexibility to keep evolving and changing what model you use.”— Salesforce
Salesforce is positioning its enterprise AI platform around model flexibility, letting customers swap between frontier models, open models, and its own Koa reasoning model depending on task requirements. Koa is a CRM-specific reasoning model built with NVIDIA, trained on 27 years of Salesforce workflow data. The broader message is that no single model fits all enterprise needs, and Salesforce's architecture supports mixing models—including in Slack's collaborative agent workflows.