Natera’s intelligent appointment scheduling with Amazon Bedrock AgentCore
Natera's healthcare voice agent hit 100% tool-calling accuracy at under $0.01 per call using Bedrock AgentCore
Natera rebuilt a patient scheduling voice agent on Amazon Bedrock AgentCore, achieving 100% tool-calling accuracy across 500 simulated calls with sub-7-second latency at less than $0.01 per call. The architecture uses a dual-WebSocket bridge, event-driven latency masking, and a progressive trust model for mid-call authentication. This is primarily an AWS customer case study, but the cost and accuracy benchmarks are notable data points for production agentic systems in regulated industries.