How Higher Ed Is Putting AI Agents to Work
Universities like Penn State and DePaul are deploying Salesforce Agentforce agents to automate enrollment and financial aid workflows at scale.
“drowning in data but parched for actionable insights”— Salesforce
At Dreamforce 2026, Penn State and DePaul detailed how Salesforce Agentforce agents built on unified Education Cloud data are handling enrollment and financial aid tasks, with Penn State's enrollment agent saving staff 197 hours and cutting 79% of support cases. It signals growing enterprise adoption of action-oriented AI agents in higher ed, though it is largely vendor-driven customer marketing rather than a broad industry shift.