Introducing OpenAI Presence
OpenAI launches Presence, an enterprise platform for trusted voice and chat AI agents.
“a proven enterprise AI agent platform that helps organizations deploy trusted voice and chat agents for customer and internal workflows”— OpenAI
OpenAI has launched Presence, an enterprise-grade AI agent platform targeting organizations that need to deploy voice and chat agents for both customer-facing and internal use cases. The emphasis on 'proven' and 'trusted' suggests OpenAI is positioning this against incumbents like Salesforce Agentforce and ServiceNow. As a direct enterprise agent platform play from the market leader, this signals accelerating commoditization of AI agent deployment infrastructure.